Never lose an AC job because you were on a rooftop unit
It's 98 degrees, you're on a roof with a condenser open, and your phone is ringing in the truck. By the time you're down the ladder, that homeowner has called the next HVAC company on the list.
NeverMissCall texts them back within seconds of the missed call, in your business name, finds out what's wrong, quotes your price, and books the visit straight into your calendar. You keep working. The job shows up on your schedule.
What happens when an HVAC company misses a call?
Within about 10 seconds the caller gets a text from your dedicated business number. The first message names your business, so they know it's you and not spam. The AI asks what's going on, matches it to your own price list, confirms the address is inside your service area, offers real open times from your calendar, and books the one they pick. Every step happens by text, and you don't have to reply to anything.
It only acts on calls you don't answer. Pick up like normal and nothing happens.
What does it say to a homeowner whose AC just quit?
Example conversation. Adapted from a NeverMissCall test run against the real booking engine, with the trade, business, and caller details changed.
- Anytown Heating & AirHi! This is Anytown Heating & Air's AI assistant — I can text you a quote, answer questions, and book your appointment. Sorry we missed your call! If this is an emergency, hang up and call 911. How can I help? Msg & data rates may apply. Reply STOP to opt out, HELP for help.
- CallerOur AC is running but blowing warm air. How soon can you get someone out?
- Anytown Heating & AirSounds like an AC repair. Please send me the service address, and I'll check the soonest open time.
- Caller42 Elm Street, Anytown. This is Luis.
- Anytown Heating & AirThanks — I found availability for your AC repair at that address. Here are the open options: 1. Today at 3:30 PM 2. Tomorrow at 8:00 AM 3. Tomorrow at 11:00 AM 4. Tomorrow at 2:30 PM 5. Thursday at 8:00 AM. Which one works for you?
- CallerToday at 3:30.
- Anytown Heating & AirAn appointment for AC repair is available today at 3:30 PM for the cost of about $200 at 42 Elm Street, Anytown. Please confirm if you'd like me to proceed.
- CallerBook it.
- Anytown Heating & AirYou're all set — your AC repair is confirmed for today at 3:30 PM at 42 Elm Street, Anytown. Estimated cost is about $200, with final pricing confirmed on-site.
What HVAC jobs can it quote?
Whatever is on your price list. You set the services and prices during setup: AC and furnace repair, tune-ups, thermostat installs, mini-split service, duct cleaning, refrigerant diagnosis, full AC installs, whatever you actually sell. The AI quotes your number and always calls it an estimate; your tech confirms the final price on-site.
If a caller describes something that isn't on your list, or isn't sure what's wrong, the AI books a diagnostic service call at your service-call fee. A tech comes out, takes a look, and quotes it on-site. It never invents a price.
What about emergencies and heat waves?
Every first text tells the caller: if this is an emergency, hang up and call 911. For everything else the AI books from your regular calendar hours and offers the soonest real opening first, and it never promises an arrival window.
How does it keep me from getting overbooked?
It doesn't just look for an open hour. It checks the caller's address against your service area, calculates drive time from your previous job, and only offers slots you can actually reach. Booked jobs land in your calendar with a travel block in front of them.
Which calendars does it work with?
Jobber, Google Calendar, and Microsoft Outlook. You connect during setup and the AI reads real availability and writes real appointments. On the Growth and Power plans each tech connects their own calendar and the AI books across the team.
Do I have to set this up myself?
No. You don't have to. Book a short screen-share call and a live NMC agent sets up your hours, services, pricing, service area, and calendar with you, in about 5 minutes.
And when anything comes up later, you text support, pick a time, and a live NMC agent calls you back and works through it with you.
What does it cost?
Plans start at $99 a month with a 30-day free trial, $0 charged at signup, no contract. A lead only counts against your plan when a caller actually texts back and forth. A caller who never replies costs you nothing. See current plans on the pricing page.
Questions HVAC companies ask
Does the caller know it's a robot?+−
Yes. The first text says it's your business's AI assistant. Callers reply by text like they would to any business.
Can the caller cancel or reschedule by text?+−
Yes. The AI looks up their appointment, confirms, and updates your calendar. For a reschedule it books the new time first, then cancels the old one, so the original is never lost.
What if the caller is outside my area?+−
The AI tells them politely that you don't service their area. Nothing is booked and it doesn't count as a lead.
Can it handle a tune-up and a repair at different prices?+−
Yes. Every service on your list has its own price and duration. A tune-up is quoted at your tune-up price and booked for an hour; an install is quoted at your install price and booked for the afternoon.
How soon does it start working?+−
Setup takes about 5 minutes. Your dedicated number then goes through carrier verification, which NeverMissCall handles and which usually clears in about 3 business days, inside your free trial.