Frequently Asked Questions

NeverMissCall is an AI-powered service that captures your missed calls and automatically handles them via text. When a customer calls and you can't answer, the AI texts them within seconds, identifies what they need, gives a quote, checks your calendar, and books the appointment — all without you lifting a finger.

Choose Solo, Team, or Growth and complete checkout with your email and payment information. A live NMC agent can walk you through setup on a call, or you can use the setup wizard yourself. Your subscription includes a 30-day free trial beginning at signup; service activation also requires setup, calendar connection, number verification, and call forwarding.

No. You don't have to. Book a short screen-share call and a live NMC agent sets up your hours, services, pricing, service area, and calendar with you. The setup wizard is there if you'd rather do it yourself, and your progress is saved so you can leave and come back anytime.

Setup covers your business information, operating hours, services and pricing, team, calendar connection, dedicated number, and call forwarding. A live NMC agent can help you on a call, and your wizard progress is saved. Carrier verification can take additional time, so completing the wizard does not guarantee immediate activation.

No. NeverMissCall works with your existing calendar — Jobber, Google Calendar, or Microsoft Outlook. New appointments appear automatically in your calendar. There's no new app to install or learn.

Call the NeverMissCall demo line at (424) 407-1682 and say yes or press 1 when asked. The AI texts you so you can try a sample booking conversation. For sales questions, call (805) 947-3256.

Solo is $99/month for 1 technician and 150 leads. Team is $179/month for up to 3 technicians and 300 leads. Growth is $279/month for up to 5 technicians and 600 leads. For more than 600 leads per month, contact us about High Volume. All plans include appointment booking and a standard 30-day free trial. A card is required, with $0 charged at signup; the selected monthly price is charged when the trial ends and renews monthly until canceled.

Yes. The standard 30-day free trial begins at signup. A card is required, with $0 charged today. The first charge occurs on the day the trial ends, at your selected monthly plan price, and the subscription renews monthly until canceled. Cancel from your account before the trial ends to avoid the first charge. We email a reminder with the amount and a link to manage or cancel your subscription.

When your lead allowance is exhausted, new missed calls stop triggering AI texts until your monthly subscription period renews or you add capacity. You can review your subscription or contact support about a higher plan. Allowances renew with your subscription period, not on the first day of each calendar month.

Yes. After your trial, upgrades take effect immediately with a prorated charge, and downgrades take effect at the start of your next billing cycle — you keep your current features until then. During the free trial you can downgrade anytime; to move up a tier during the trial, you'd cancel and re-subscribe at the higher tier. If you'd rather not do it yourself, text support and a live NMC agent will move you to the right plan.

Cancel anytime from your account dashboard under Subscription, or text support and a live NMC agent will take care of it for you. Your service continues through the end of the current billing period. No refunds for unused time or remaining calls.

One lead counts when a caller sends their second text in a conversation. It counts once per conversation, whether or not an appointment is booked. An unanswered initial text does not count. The monthly allowance renews with your subscription period.

Your existing business line forwards unanswered calls to your dedicated NeverMissCall number. The caller hears the automated text-consent prompt; after agreeing, they receive a text and can describe the job. NeverMissCall gathers the service and address details and offers available appointments in your connected calendar.

NeverMissCall uses address and travel-time information when checking appointment availability. For questions about a particular service-area restriction, contact support to review your setup. A lead counts once when the caller sends their second text in a conversation, whether or not that conversation results in a booking.

Yes. Callers can ask by text to cancel or reschedule an appointment booked through NeverMissCall. The AI looks up the appointment, confirms the requested change, and updates the connected calendar.

Yes. You provide your services and prices during setup, and the AI uses that list when discussing a job. A request within your trade that does not match a specific service can use your General Service Call option. The assistant should not invent a price for an unlisted service.

After the missed call is forwarded and the caller agrees to receive texts, NeverMissCall normally sends the first text within seconds. Response and delivery times can vary.

NeverMissCall supports Jobber, Google Calendar, and Microsoft Outlook. You connect your calendar during setup. Solo supports 1 technician, Team up to 3, and Growth up to 5.

NeverMissCall uses your business address and the caller's address to calculate drive time. Before offering a slot, the AI checks that you can realistically travel from your previous job to the next one within the available time gap. This prevents overbooking.

Travel blocks reserve time in your calendar for driving between jobs. Appointments starting at opening time do not need a preceding travel block; other on-site appointments reserve travel time before the job. These appear as [TRAVEL] entries in your calendar.

Yes, on the Team and Growth plans. Each technician connects their own calendar on your company's calendar provider (Jobber, Google Calendar, or Microsoft Outlook). When a caller requests an appointment, the AI checks all connected calendars and finds the best available slot across your entire team.

Yes. Nothing changes about the number on your truck, your invoices, or your business cards — you keep it, and you keep answering it. NeverMissCall gives you a separate dedicated number, and you set your existing line to forward to it only when you don't pick up. Calls you answer never reach us; we handle the ones you miss.

US mobile carriers require every business that texts customers to be verified — it's how they keep spam off the network. NeverMissCall assigns you a dedicated business number and handles the entire verification paperwork on your behalf. There's nothing for you to file.

Usually about 3 business days, and it typically completes during your free trial. You can finish all your other setup steps while it's in review. We'll let you know when it clears, and you can text support any time to ask a live NMC agent where it stands.

Sole proprietors do not need an EIN for toll-free verification, and NeverMissCall does not request a Social Security Number. Other business types need a business registration number such as an EIN. If you provide an EIN, it must match your legal business name.

Callers can text 'STOP' at any time to opt out of receiving text messages. They can text 'HELP' for assistance. These are standard carrier-required keywords that NeverMissCall handles automatically.

Text (888) 832-8240 with what you need and pick a time — a live NMC agent will call you back at that time on your business number on file. This support line is text-only, so please text rather than call. Live callbacks are for active subscribers; anyone else can email support@nevermisscall.com.

Text support and a live NMC agent will call you back and sort it out. The usual causes: your monthly quota is used up, your number's carrier verification is still in review, or call forwarding from your business number to your NeverMissCall number isn't set up correctly.

When your lead allowance is exhausted, new missed calls stop triggering AI texts until your monthly subscription period renews or you add capacity. Your allowance renews with your subscription period. Contact support if you need help choosing a higher plan.

This is usually a timezone issue. Text support and a live NMC agent will fix it with you on the call. If you'd rather do it yourself, go to Setup in your account, revisit the Operating Hours step, and check the timezone. All appointment times are displayed in your local timezone.

Text support and a live NMC agent will call you back. We handle the verification paperwork on your behalf, so we'll review the rejection reason, correct the submission, and resubmit it for you. Not an active subscriber yet? Email support@nevermisscall.com.

Send a partner inquiry on the Sales Partner page and check your email. No video or voice recording is required. The next step is a brief conversation with John: call (805) 947-3256, or reply to the inquiry email with your phone number and a convenient time for a callback. Once we confirm fit, we will send the Partner Agreement. An optional product walkthrough is available.